Damaged/Lost Package
If you receive a lost or damaged package please contact and notify your post office as soon as possible. Though I cannot be held responsible for any damaged/lost packages I am still on your side! Get in contact with me and I will try to rectify the situation.
Shipping
-NO INTERNATIONAL SHIPPING-
PLEASE DOUBLE CHECK YOUR SHIPPING INFORMATION.
If a package is returned to the sender because of an incorrect address, due to a customer input error, I will require an additional shipping fee to resend the package to the correct address. If the additional shipping fee is denied then the order will be canceled and I will issue a refund. ***This is the only instance a refund will be issued***
Orders will be sent out within a 5-7 day time period. All orders are shipped via First Class and will have an estimated delivery time of 1-2 weeks. Though I am not offering international shipping on the site you can send me an email at [email protected] to estimate the shipping cost of where you want it sent to.
Refunds & Exchanges
ALL SALES ARE FINAL. I do not accept returns or exchanges and I do not issue refunds for lost packages. Unless an incorrect item was sent. It is unfortunate but necessary to prevent the possibility of fraud. If there are any other issues with an order please contact me via email [email protected] or on my social media @thegrovevillage and I will do my best to provide the best service and solutions.